Return & refund policy

Defective or damaged products only

We accept returns when a product arrives damaged or has a defect. Contact us within 7 calendar days after delivery to request a return. We do not accept change-of-mind returns or exchanges for a different model when the supplied product is correct and not defective.

You may open and test the product to identify a defect. An opened box or reasonable testing does not by itself disqualify an eligible return. Damage caused by misuse, accidental damage after delivery or unauthorised alteration is not covered by this return policy.

How to request a return

1. Email exact@exactssd.com or call +91 90940 95551 within 7 days of delivery.
2. Provide your order or invoice number, product model, delivery date and a description of the issue. Photos of visible damage or a short video of the fault help us assess the request.
3. Our team will provide return instructions. Please do not send a product without contacting us first. A request made within the window remains eligible while we arrange collection or return.

Keep the invoice, supplied accessories and packaging where possible. Pack the item securely to protect it in transit.

Return method and cost

Approved returns can be sent by courier or brought to our store by arrangement. For a confirmed defect or delivery damage, Exact International pays the return delivery cost and supplies a prepaid shipping label or arranges collection. Where a label is needed, we provide it by email for download and printing.

There is no restocking fee. Contact us before booking your own courier so we can arrange the return and confirm any reimbursement.

Store returns address: No.7, Seemathamman Nagar Main Road, Opp. Vellamal School, Maduravoyal, Chennai - 600095.

Replacement or refund

After inspecting an eligible return, we offer a replacement of the same product when stock is available, or a refund. Exchanges are limited to replacing defective or damaged products. We will confirm the replacement dispatch date with you.

If a replacement is unavailable or you choose a refund for an accepted return, we refund the amount paid for the returned item, including its applicable GST, to the original payment method. No approved return-shipping or restocking charge is deducted.

We aim to complete inspection within 3 business days of receiving the product and process an approved refund within 7 business days after inspection. Your bank or payment provider may take additional time to display the credit. We will provide a refund reference when available.

Machines, toner and warranty support

For printers and heavy machines, contact us before dismantling, moving or shipping the equipment. Our team will coordinate safe assessment and return instructions. For toner and consumables, stop using the item when a fault is identified and retain the remaining product for inspection.

After the return-request window, contact us for any applicable manufacturer or seller warranty support. Warranty coverage follows the terms supplied with the product. This policy does not limit rights or remedies available under applicable consumer law.

Contact and order support

Exact International
No.7, Seemathamman Nagar Main Road, Opp. Vellamal School, Maduravoyal, Chennai - 600095

+91 90940 95551
exact@exactssd.com

Include your order reference in every return, replacement or refund enquiry.